Responsible Gaming at dhk999 — Your safety is our priority
Keep entertainment as entertainment. dhk999 is committed to ensuring safe and informed gaming at all times — the right tools and support are always ready for you.
Age Verification Policy
dhk999 verifies the age of every player at registration. Anyone under 21 cannot open an account. If you believe a minor you know is using this platform, please inform our support team.
Our Protection Tools and Services
dhk999 provides a range of safety tools to help you enjoy gaming responsibly and securely.
Daily / Weekly Deposit Limits
You can set a daily or weekly deposit limit at any time to keep your budget in check. Once a limit is set, it takes effect immediately. A request to increase a limit takes 72 hours to apply — this delay is intentional, giving you time to reconsider your decision.
Set a Session Time Limit
Set a maximum time for each gaming session. When the time is up, the platform will automatically alert you. Tracking how long you have been playing is an important part of responsible gaming. Take breaks and spend time with family and friends.
Self-Exclusion
If you feel gaming is getting out of control, you can request to have your account fully suspended for a set period. While self-exclusion is active, logging in or making deposits will not be possible. We will not automatically reopen your account before the period ends.
Reality Check
Automatic messages will be sent at regular intervals to remind you: how long you have been playing, and the total amount deposited and withdrawn. These messages help you make informed decisions about your gaming.
Review Your Transaction History
Your account shows a detailed history of all deposits, withdrawals, and gaming activity. Staying aware of your spending is the first step in responsible gaming. Our support team can assist if you need any information.
24/7 Bengali Support
Our Bengali-speaking support team is always ready for any gaming-related concerns. Chat with us directly via live chat or email [email protected]. We help without judgment.
What is Responsible Gaming and why does it matter?
Online gaming is a legitimate form of entertainment — much like watching movies or playing sports. But like any entertainment, it needs boundaries. Responsible gaming means enjoying gaming within your financial and personal means.
At dhk999, we believe gaming is truly enjoyable only when a player is safe and informed. So we do not just provide a place to play — we are always here to support your well-being.
Remember: gaming is never a reliable source of income. Winning and losing are both a normal part of the game. Placing larger bets to recover lost money usually makes things worse. Do not fall into chasing losses.
Spend time with family and friends, and prioritize work and study. Do not let gaming take center stage in your life — keep it as a side activity.
Signs of healthy gaming
- You play within your budget and are not worried about money you have lost
- Gaming is not affecting your work or family
- You can stop playing easily
- You see gaming as entertainment, not income
- You are not playing with borrowed money or loans
Warning signs of a problem — when should you seek help?
If you notice any of the following signs in yourself, contact our support team promptly or use the self-exclusion tool.
- You are placing larger bets to try to recover lost money
- You try to stop gaming but cannot
- You are hiding your gaming from family or friends
- You are prioritizing gaming over food, sleep, or work
- You are taking loans or borrowing money to cover gaming expenses
- You feel restless, irritable, or anxious when not gaming
- Your work or studies are being harmed because of gaming
- You are gradually placing bigger bets to feel the excitement of winning
Acknowledging a problem is a sign of strength. Contact us via our 24/7 Bengali live chat or at [email protected] — we are ready to help without judgment.
Details on Self-Exclusion and Setting Limits
How deposit limits work
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately. When you request an increase, dhk999 applies it after a mandatory 72-hour waiting period so you have the chance to reconsider your decision. The minimum deposit amount is ৳200.
Session Time Limits and Time-Out
If you need a temporary break, you can take a Time-Out for anywhere from 24 hours up to 6 weeks. During this time your account will be locked — logging in or making deposits will not be possible. Once the Time-Out ends, your account will be reactivated automatically.
Self-Exclusion process
For long-term concerns, you can choose self-exclusion for a period of 6 months up to 5 years. During this time, attempting to open a new account is not permitted. If you wish to return after the period ends, contact the support team and complete a confirmation process.
Account Security
Keep your account secure — do not share your password with anyone. If someone else uses your device, especially a minor, make sure you are logged out. If you notice any suspicious activity, report it to [email protected] immediately.
Need help? We are always here for you
For any gaming-related concerns, chat with us via our 24/7 Bengali live chat or find answers on our FAQ page.