dhk999 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the dhk999 platform and all services under it. By accessing the dhk999 website, registering, or using any service, you are considered to have fully accepted these Terms.

If you disagree with any part of these Terms, please refrain from using this platform. dhk999 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

Where these Terms are provided in both English and Bengali, the Bengali version shall prevail in the event of any conflict.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account and use services on dhk999, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. dhk999 may request identity documents at any time to verify age.

2.2 One Account Policy

Each individual may operate only one account. Multiple accounts by the same person or members of the same household are strictly prohibited. If multiple accounts are detected, all accounts will be closed immediately and deposited funds may be forfeited.

2.3 Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. dhk999 reserves the right to close the account and forfeit all deposits if false or misleading information is provided.

2.4 KYC Verification

dhk999 may carry out customer identity verification (KYC) at any time it deems necessary. This process may require submission of a national identity card, passport, or other government-issued identification.

3 Account Security

It is your responsibility to keep your account login details completely confidential. You should not share your password or account information with any third party.

• If you suspect unauthorized access to your account, notify our support team immediately.
• You are responsible for all activities carried out through your account.
• Use a strong password and change it regularly.
• Avoid logging in from public or shared devices.

dhk999 reserves the right to temporarily restrict account access at any time for security reasons.

4 Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on dhk999 is ৳200 (per method). Accepted payment methods: bKash, Nagad, Rocket, and Upay. Deposits are generally processed instantly, but delays may occur due to network issues.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 15 minutes to 2 hours to process. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Verification

dhk999 may require account verification before processing a withdrawal. Withdrawals may not be possible if bonus wagering requirements have not been met. dhk999 reserves the right to request additional verification for suspicious transactions.

4.4 Anti-Money Laundering

dhk999 actively works to prevent money laundering and financial crimes. If any suspicious financial activity is detected, the account will be suspended immediately and the relevant authorities may be notified.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Or depositing ৳22,000 gives the maximum ৳20,000 bonus, making the total balance ৳42,000.

5.2 Wagering Requirements

Bonus funds must meet a 10x wagering requirement before withdrawal. This means the bonus amount must be wagered a total of 10 times. Different games may contribute differently toward wagering calculations.

5.3 Bonus Terms

• Each bonus offer has a specific validity period during which it remains active.
• Each bonus can only be used once; claiming it more than once is prohibited.
• dhk999 reserves the right to change or withdraw any bonus offer at any time.
• Bonuses will be forfeited in cases of fraud or breach of terms.
• Another bonus cannot be claimed while one is already active.

6 Gaming Rules

6.1 Fair Play Policy

dhk999 is committed to ensuring a fully fair and transparent gaming environment. All games are operated using Random Number Generator (RNG) technology, which ensures unbiased outcomes.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed in the game interface. Additional restrictions may apply when betting with bonus funds.

6.3 Technical Issues

Game results may be declared void due to technical errors or software failure. In such cases, the staked amount will be refunded. If the internet connection is lost, the game result will be saved in the system.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Engaging in fraud or deceptive activities.
• Creating multiple accounts to claim bonus benefits.
• Attempting to hack or make unauthorized modifications to gaming software.
• Collusion or manipulating the system in coordination with other players.
• Playing games using bots or automated software.
• Money laundering or illegal financial activities.
• Threatening or harassing other users.
• Using a third party's account or payment method.

8 Account Closure and Suspension

8.1 Closure by dhk999

dhk999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspected fraud or deceptive activity.
• Failure to complete KYC verification.
• Concerns related to security or money laundering.

8.2 Closure by the User

You may close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed, subject to the Terms.

9 Responsible Gaming

dhk999 believes that gaming is a form of entertainment — not an addiction. We encourage all players to play responsibly.

• Do not bet more than you can afford.
• Stop chasing losses in an attempt to recover money.
• Take a break if gaming is affecting your professional or personal life.
• If needed, contact support to request self-exclusion or a deposit limit.
• This platform is for those aged 21 and above only.

For more information on responsible gaming, visit our Responsible Gaming page.

10 Privacy and Data Protection

dhk999 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep your financial and personal data secure.

We do not sell or transfer your information to any third party, though we may share information with authorities when legally required. Read our Privacy Policy for more details.

11 Limitation of Liability

dhk999 accepts no liability for the following:

• Game interruptions caused by loss of internet connection or technical issues.
• Losses caused by faults in your device or software.
• Losses resulting from third-party actions.
• Losses resulting from your own negligence or breach of these Terms.
• Service unavailability due to natural disasters or other unforeseen circumstances.

dhk999 always strives to operate a reliable and secure platform. We are committed to resolving any technical failures quickly.

12 Changes to Terms

dhk999 reserves the right to change these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address.

Continued use of the platform after any changes means you have accepted the updated Terms. The date of the latest update will always be displayed at the top of this page.

13 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We give full attention to all complaints and are committed to reaching a fair resolution.

If a resolution cannot be reached through the support team, dhk999 will arrange for the dispute to be settled through mediation. These Terms will serve as the final reference in all dispute resolutions.

14 Contact

If you have any questions or need clarification about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat: via the live chat option on the website

Our support team provides assistance in Bengali around the clock.